Terms & Conditions

Welcome to S@M Corporation (“we,” “us,” “our”). By accessing or using our website and booking our services, you (“you,” “the Customer”) agree to the following Terms & Conditions. Please read these terms carefully before using our site or booking our services. If you do not agree to these terms, please refrain from using our website and services.

1. Service Terms and Conditions

1.1 Pricing, Parking, and Additional Fees

    • All prices are based on standard completion times and may be adjusted if the scope of work changes or if the property requires additional time or resources.
    • Should our staff determine upon arrival or during cleaning that the work will require more time or specialized treatment, we will notify you of any revised pricing before proceeding.
    • The Customer must provide a suitable parking space or permit for one vehicle. If metered parking is required, the Customer is responsible for all related fees. Any parking fines due to incorrect or incomplete information from the Customer will be the Customer’s responsibility.
    • If the property is located in a paid parking or congestion zone, the Customer is responsible for covering these charges.
    • Please inform us in advance of any delicate, valuable, or specialty items (e.g. expensive flooring, custom work surfaces, antiques) that may require special care.

1.2 Insurance and Liability

    • S@M Corporation holds public liability insurance up to $1,000,000.
    • Any claims for damage must be reported within 48 hours of service. Claims received after this period may not be considered.
    • We are not liable for loss or damage to cash, jewelry, art, antiques, or items of
      sentimental value. Please store such items securely prior to our visit.
    • We are not responsible for pre-existing damage, stains, or wear that cannot be remedied by standard cleaning methods.
    • We are not liable for damage caused by faulty or inappropriate equipment or cleaning products provided by the Customer.
    • Arrival and completion times are estimates. We are not liable for costs incurred due to delayed arrival or completion.

1.3 Subcontractors
We reserve the right to use subcontractors or contracted cleaners as needed. Our
Service guarantee applies equally to all work performed by our team or subcontractors.

1.4 Claims for Damages

  • In the event of accidental damage, we will attempt to repair or replace the item. If repair or identical replacement is not possible, we will credit you with the item’s current cash value.
  • The Customer must allow S@M Corporation the first opportunity to remedy any damage before engaging third parties.
  • Liability for damage is limited to the value of the service provided and only applies once full payment has been received.

2. Booking, Payment, and Cancellation Policy

2.1 Booking and Payment

  • Bookings may be made via our website, phone, or email.
  • Payment is due upon completion of service unless otherwise agreed in writing.

2.2 Cancellation and Rescheduling

  • You may cancel or reschedule a booking free of charge if you provide at least 24 hours’ notice.
  • Cancellations or rescheduling with less than 24 hours’ notice may incur a fee of 30% of the total job value.
  • We reserve the right to refuse service if the property is hazardous or if required information (such as parking, access, or utilities) is not provided. In such cases, a cancellation fee may apply.

3. Service-Specific Terms

3.1 Residential, Commercial, Industrial, and Car Cleaning

      • For oversized rooms, specialty surfaces, or large appliances, additional charges may apply. Please request a quote for non-standard spaces or requirements.
      • The Customer is responsible for ensuring access to hot water and electricity at the premises.
      • Our cleaning does not include rubbish removal, unless specifically agreed upon. Additional fees may apply for waste disposal.
      • Please ensure that personal belongings and valuables are removed from the areas to be cleaned. We are not responsible for items left behind.

3.2 End of Tenancy Cleaning (if applicable)

  • Additional charges may apply for properties with personal belongings still present or for cleaning items not included in the standard checklist (e.g., wall washing, inside appliances).
  • The Customer must ensure fridges/freezers are emptied and defrosted before cleaning.

4. Refunds, Complaints, and Cleaning Guarantee

  • If you are not satisfied with the service, notify us within 24 hours. We will arrange a re-clean or, at our discretion, a partial/full refund.
  • Complaints received after 48 hours may not be considered.
  • Refunds are not available for services completed more than 24 hours prior to the complaint unless otherwise agreed.
  • The Customer must allow S@M Corporation the opportunity to re-clean or inspect before engaging a third party or withholding payment.

5. User Responsibilities

  • You agree to provide accurate information and safe access to the premises.
  • You are responsible for securing valuables and disclosing any hazards.
  • Abuse, harassment, or threats towards our staff will not be tolerated and may result in service termination.

6. Intellectual Property Rights

All website content, including text, images, and branding, is the property of S@M Corporation and may not be used or reproduced without written permission.

7. Privacy & Data Handling

  • We collect and use personal information solely for service delivery and as outlined in our Privacy Policy.
  • We do not share your personal data with third parties except as required by law or to fulfill our services.
  • Please review our Privacy Policy for more information.

8. Prohibited Activities

  • You may not use our website or services for unlawful purposes or in a manner that could harm our business or staff.
  • Attempting to disrupt our systems or provide false information is strictly prohibited.

9. Limitation of Liability

S@M Corporation is not liable for indirect or consequential damages. Our liability is limited to the value of the service provided.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on our website. Continued use of our services constitutes acceptance of any changes.

11. Governing Law

These Terms & Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada.

12. Contact
For any questions or concerns, please contact us at +1 2369913727 or info@sam-co.ca